Welcome to CADDLY. Our great selection of products will cover all of your needs, whatever and wherever they may be. Enjoy our exceptional shopping experience and contact our customer service with questions or comments.
We founded CADDLY with one goal in mind: providing a high-quality, smart, and reliable toy store. Our passion for excellence has driven us from the beginning, and continues to drive us into the future. We know that every product counts, and strive to make the entire shopping experience for you and your child as rewarding as possible. Check it out for yourself!
Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
What is the shipment policy?
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
What is your refund policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.